Terms and Conditions

Please read the terms and condition listed below before submitting order and enquiry, so that you can obtain useful information in a timely manner.
 

Pick up / Delivery Arrangement

  1. Please arrange to pick up the sweets at our studio in Tsuen Wan.  The default pick up time is 12nn - 7pm.

  2. We can also provide delivery service. The delivery fee depends on the location and time.  Please note that you will have to pick up at the van.

  3. Please let us know if you need any special arrangement. 
     

Order Lead Time

  1. We recommend contact us at least 14days in advance for custom cakes. As all dates are first come first serve basis, we cannot guarantee availability until payment of your cake order has been made.
     

Cancellation and Rescheduling of Order

  1. If rescheduling of pick up / delivery date is needed, please notify us at least 5 days in advance.  Rescheduling is subject to availability of the new pick up / delivery date.

  2. Cancellation and refund request would be accepted at least 14 days in advance.

  3. Refund will take 3-5 business day to complete.

  4. We also reserve the right to not accepting any reschedule request due to limited availability. 


Bad Weather

  1. Delivery service will be suspended once typhoon signal no. 8 or black rainstorm is hoisted. Customer has to reschedule the pick up / delivery date to another date which is within 2 days of the original pick up / delivery date.
     

Storage

  1. Our fondant cake are supposed to be consumed at room temperature. They can be stored in the fridge (4°C) overnight.

  2. Before consumption, please leave it (inside the cake box) in indoor air-conditioned room for at least half hour.

  3. Our icing cookies can be stored in cool, dry place for two weeks.


Miscellaneous

  1. The price of our works is not based on weight. It mainly depends on the design requirement and size.

  2. Please note that the cake/cookies are handmade, it is very likely that the colour and look of the cake/cookies vary slightly from the reference photo. The product photo is for reference only.

  3. By submitting order, you agree to accept the terms and condition.

  4. In case of disputes, the decision of Sugary Art shall be final and binding.

     

在提交訂單和查詢之前,請閱讀下面列出的條款和條件,以便您及時獲得有用的信息。
 

取餅及送貨安排

  1. 請您安排到荃灣工作室取餅,請事先預約時間 : 中午12時至下午7時

  2. 我們也可以安排送貨服務,因應送貨地點及時間提供報價,請留意您需到車邊取餅。

  3. 如需要特別安排請盡早查詢。
     

訂購時間

  1. 我們建議您至少提前 14 天聯繫我們定制蛋糕。 由於所有日期名額都是先到先得,我們只能為已付款訂單保留名額。
     

訂單取消或改期政策

  1. 如果訂單的日期必需更改,請你提前最少在訂單日期5天前跟我們提出改期,我們會視乎新的訂單日期還有沒有名額,才能決定可否接納改期要求。

  2. 如需取消或退款請於至少14天前提出。

  3. 退款需時三至五個工作天。

  4. 每天的製作名額有限,我們亦保留否決改期要求的權利。


惡劣天氣安排

  1. 如果天文台掛上8號風球或黑色暴雨警告,我們的送貨服務將會暫停。客人需要改期至原訂日期兩天內取餅。
     

蛋糕/曲奇存放

  1. 我們的翻糖蛋糕都是要在室溫享用,可以連同蛋糕盒在雪櫃(4°C)存放一晚。

  2. 食用前請連同蛋糕盒放到室溫中回溫至少半小時。

  3. 我們的糖霜曲奇可於乾爽環境中存放兩星期。


​其他

  1. 我們作品的價錢不是以重量計算價錢,主要視乎設計要求及成品大小。

  2. 因為所有成品都是手造,每次都不盡相同,所以製成品有機會跟參考圖有輕微差別。留意圖片只作參考用。

  3. 提交訂單表示你同意這頁的條款。

  4. 如有任何爭議,Sugary Art保留最後的決定權。