Frequently asked questions
Pick up / Delivery Arrangement 取餅及送貨安排
Please arrange to pick up the products at our studio in Tsuen Wan.
Order Lead Time 訂購時間
There is no lead time for orders. It depends on whether our schedule can fit in your order or not :) . Please note that order is subject to availability and on first come first serve basis.
Cancellation Policy and Rescheduling of Order 訂單取消或改期政策
If rescheduling of pick up / delivery date is needed, please notify us at least 5 days in advance.
Rescheduling is subject to availability of the new pick up / delivery date.
Cancellation and refund request would be accepted at least 14 days in advance.
Refund will take 3-5 business day to complete.
We also reserve the right to not accepting any reschedule request due to limited availability.
如果訂單的日期必需更改，請你提前最少在訂單日期5天前跟我們提出改期，我們會視乎新的訂單日期還有沒有名額，才能決定可否接納改期要求。
如需取消或退款請於至少14天前提出。
退款需時三至五個工作天。
每天的製作名額有限，我們亦保留否決改期要求的權利。
Bad Weather 惡劣天氣安排
Storage of Cake and Cookies 蛋糕/曲奇存放
Before consumption, please leave it (inside the cake box) in indoor air-conditioned room for at least half hour.
食用前請連同蛋糕盒放到室溫中回溫至少半小時。
我們的糖霜曲奇可於乾爽環境中存放兩星期。
Miscellaneous 其他
Please note that as the cake/cookies are handmade, it is very likely that the colour and look of the cake/cookies vary slightly from the reference photo. The product photo is for reference only.
By submitting order, you agree to accept the terms and condition.
In case of disputes, the decision of Sugary Art shall be final and binding.
因為所有成品都是手造，每次都不盡相同，所以製成品有機會跟參考圖有輕微差別。留意圖片只作參考用。
提交訂單表示你同意這頁的條款。
如有任何爭議，Sugary Art保留最後的決定權。