Frequently asked questions
Pick up / Delivery Arrangement 取餅及送貨安排
Please arrange to pick up the products at our studio in Tsuen Wan.
Order Lead Time 訂購時間
There is no lead time for orders. It depends on whether our schedule can fit in your order or not :) . Please note that order is subject to availability and on first come first serve basis.
Cancellation Policy and Rescheduling of Order 訂單取消或改期政策
If rescheduling of pick up / delivery date is needed, please notify us at least 5 days in advance.
Rescheduling is subject to availability of the new pick up / delivery date.
Cancellation and refund request would be accepted at least 14 days in advance.
Refund will take 3-5 business day to complete.
We also reserve the right to not accepting any reschedule request due to limited availability.
Bad Weather 惡劣天氣安排
Storage of Cake and Cookies 蛋糕/曲奇存放
Before consumption, please leave it (inside the cake box) in indoor air-conditioned room for at least half hour.
Please note that as the cake/cookies are handmade, it is very likely that the colour and look of the cake/cookies vary slightly from the reference photo. The product photo is for reference only.
By submitting order, you agree to accept the terms and condition.
In case of disputes, the decision of Sugary Art shall be final and binding.