Frequently asked questions

Pick up / Delivery Arrangement 取餅及送貨安排

Please arrange to pick up the products at our studio in Tsuen Wan. Opening hours : By appointment only between 11am - 8pm Please let us know if you need any special arrangement.
We can also provide quotation for delivery service according to location and tme.

請你安排到荃灣工作室取餅,請事先預約時間: 中午12時至下午7時 如需要特別安排請盡早查詢。 我們也可以安排送貨服務,因應送貨地點及時間提供報價。

Order Lead Time 訂購時間

There is no lead time for orders. It depends on whether our schedule can fit in your order or not :) . Please note that order is subject to availability and on first come first serve basis.

Cancellation Policy and Rescheduling of Order 訂單取消或改期政策

If rescheduling of pick up / delivery date is needed, please notify us at least 5 days in advance.
Rescheduling is subject to availability of the new pick up / delivery date.
Cancellation and refund request would be accepted at least 14 days in advance.
Refund will take 3-5 business day to complete.
We also reserve the right to not accepting any reschedule request due to limited availability.


Bad Weather 惡劣天氣安排

Delivery service will be suspended once typhoon signal no. 8 or black rainstorm is hoisted. Customer has to reschedule the pick up / delivery date to another date which is within 2 days of the original pick up / delivery date. 如果天文台掛上8號風球或黑色暴雨警告,我們的送貨服務將會暫停。客人需要改期至原訂日期兩天內取餅。

Storage of Cake and Cookies 蛋糕/曲奇存放

Our fondant cake are supposed to be consumed at room temperature. They can be stored in the fridge (4°C) overnight.
Before consumption, please leave it (inside the cake box) in indoor air-conditioned room for at least half hour.
Our icing cookies can be stored in cool, dry place for two weeks.

Miscellaneous 其他

The price of our works is not based on weight. It mainly depends on the design requirement and size.
Please note that as the cake/cookies are handmade, it is very likely that the colour and look of the cake/cookies vary slightly from the reference photo. The product photo is for reference only.
By submitting order, you agree to accept the terms and condition.
In case of disputes, the decision of Sugary Art shall be final and binding.
如有任何爭議,Sugary Art保留最後的決定權。